Terms & Conditions

Last Updated:  01/01/2024

Welcome to BluFox Sports (the "Website"), owned and operated by The Snooker Shop Pty Ltd ("we," "our," or "us"). By accessing and using our Website, you agree to comply with and be bound by these Terms & Conditions. Please read this section carefully before making any purchases or using our services.

1. Return and Refund Policy

1.1 Returns: All returns must be assessed and approved by BluFox Sports. We only accept returns for damaged or faulty products that are found to be in breach of our quality standards. To initiate a return, you must contact BluFox Sports within 3 days of receiving the goods. Unauthorized returns will not be accepted.

1.2 Assessment and Discretion: Upon receiving your return request, we will assess the situation and determine whether a return, repair, replacement, or refund is appropriate. Our decision will be made at our discretion and will be based on the nature of the issue and the condition of the product.

1.3 Damaged or Faulty Products: If you receive a product that is damaged or faulty, we will work to resolve the issue promptly. You may be required to provide photographic evidence of the damage or fault to aid our assessment process.

1.4 Return Process: To initiate a return or report a damaged/faulty item, please contact BluFox Sports using the Contact Us form on website. Provide your order details, a description of the issue, and any supporting evidence. We will respond to your request and provide further instructions.

2. Exclusions and Limitations

2.1 Normal Wear and Tear: Our return and refund policy does not cover products that exhibit signs of normal wear and tear, misuse, abuse, or neglect.

2.2 Return Shipping: If a return is approved, you may be responsible for the cost of return shipping. We will provide instructions on how to proceed based on the specific situation.

2.3 Refund Method: Refunds, if applicable, will be issued using the same payment method used for the original purchase. Please allow a reasonable amount of time for the refund to be processed.

3. Miscellaneous

3.1 Product Descriptions: We make every effort to provide accurate product descriptions and images on our Website. However, slight variations in colour, texture, or appearance may occur due to factors beyond our control.

3.2 Intellectual Property: All content on the Website, including images, text, logos, and graphics, is protected by intellectual property laws and is the property of BluFox Sports or its suppliers. You may not use, reproduce, or distribute any content without our explicit permission.

3.3 Indemnification: By using our Website, you agree to indemnify and hold BluFox Sports harmless from any claims, losses, damages, liabilities, costs, and expenses arising from your use or misuse of our products or services.

4. Contact Us

If you have any questions, concerns, or requests related to our Terms & Conditions or the return and refund policy, please contact us using the Contact Us form on the website.

By using BluFox Sports, you signify your acceptance of these Terms & Conditions. If you do not agree with the terms outlined in this document, please refrain from using our Website.

Thank you for choosing BluFox Sports!